Question 1

How long does it take to process my order?

Accepted Answer

All Cleanpunk products are handmade in small batches at Steampunk Farms Rescue Barn. Orders typically ship within **3–5 business days** of purchase. During busy seasons (holidays, special launches), processing may take up to 7 business days.

Question 2

How do you ship orders?

Accepted Answer

We ship via **USPS Ground Advantage** from our barn in the United States. Shipping rates are calculated at checkout based on weight and destination. Typical delivery is 3–7 business days after shipment.

Question 3

Do you offer international shipping?

Accepted Answer

We currently ship within the **United States only**. We hope to offer international shipping in the future. Stay tuned!

Question 4

How do I track my order?

Accepted Answer

You'll receive a **shipping confirmation email** with a USPS tracking number once your order ships. If you haven't received it, check your spam folder or use [our contact form](/contact) with your order number.

Question 5

Do you offer free shipping?

Accepted Answer

We offer **free shipping on orders over a certain amount** — the threshold is shown at checkout and on a banner at the top of the store. Keep an eye out for seasonal promotions too!

Question 6

Can I change or cancel my order after placing it?

Accepted Answer

Because our products are handmade and we start packing quickly, we can't guarantee changes or cancellations. use [our contact form](/contact) **as soon as possible** with your order number and we'll do our best.

Question 7

What is your return policy?

Accepted Answer

**All sales are final** — no returns, exchanges, or refunds. Cleanpunk is the fundraising arm of Steampunk Farms Rescue Barn, a 501(c)(3) nonprofit. Every dollar spent processing returns is a dollar taken from the animals we're here to protect. By completing your purchase, you agree that all sales are final.

Question 8

What if my order arrives damaged?

Accepted Answer

If your order arrives **damaged due to shipping** (crushed, broken, or clearly mishandled by the carrier), use [our contact form](/contact) with your order number and a photo of the damage within **7 days of delivery**. We'll send a replacement at no cost. This only applies to shipping damage, not normal variations in handmade products.

Question 9

Why are all sales final?

Accepted Answer

Most stores build return costs into their prices. We can't do that — our soap bars sell for $9 because $5 goes directly to animal care and $4 covers production. There's no cushion for returns because there's no profit margin. Every dollar goes to feeding and caring for rescued animals.

Question 10

My product looks different from the photo. Is that a defect?

Accepted Answer

Every bar is made **by hand in small batches**. Colors, swirl patterns, shapes, and scent intensity may vary slightly from batch to batch and from product photos. That's not a defect — that's handmade. Each bar is unique!

Question 11

What are your products made from?

Accepted Answer

Our products are handmade using **high-quality, cruelty-free ingredients** with absolutely no animal testing. Full ingredient lists are on every product page. We use premium oils, butters, and botanicals in our soap formulations.

Question 12

Are your products tested on animals?

Accepted Answer

Absolutely not. We are a **rescue barn** — we would never test on animals. Our products are 100% cruelty-free. The animals at Steampunk Farms are our family, not test subjects.

Question 13

What are Ambassador Soap Bars?

Accepted Answer

Each Ambassador Soap Bar is **named after one of our rescued residents** at Steampunk Farms Rescue Barn. Every bar connects you to a real animal with a real story. When you buy an Ambassador bar, you're directly supporting the animal it's named after.

Question 14

How long do your soap bars last?

Accepted Answer

With proper care (keeping the bar dry between uses on a draining soap dish), an Ambassador Soap Bar typically lasts **4–6 weeks** with daily use. Shelf life before first use is about 12 months.

Question 15

I have allergies or sensitive skin. Can I use your products?

Accepted Answer

Full ingredient lists are on every product page. If you have specific skin concerns or allergies, **please review the ingredients carefully** before purchasing. If something isn't clear, use [our contact form](/contact) before placing your order — we'd rather help you pick the right product.

Question 16

Do you make products other than soap?

Accepted Answer

Yes! In addition to our Ambassador Soap Bars, we offer **lotions, crocheted pals, and other handmade goods**. Our product line is always growing — all handmade at the barn with proceeds funding animal care.

Question 17

What is Cleanpunk Shop?

Accepted Answer

Cleanpunk is the **shop arm of Steampunk Farms Rescue Barn**, a 501(c)(3) nonprofit animal sanctuary. Every bar of soap, every lotion, every crocheted pal — it all goes directly to funding the rescue and lifelong care of animals who had nowhere else to go.

Question 18

Where does my money go when I buy something?

Accepted Answer

For a **$9 soap bar, $5 funds animal care** — hay, feed, vet visits, shelter maintenance, and rescue transport. The remaining $4 covers ingredients and production. Cleanpunk is run entirely by volunteers — **nobody takes a salary**.

Question 19

Is Cleanpunk a nonprofit?

Accepted Answer

Cleanpunk Shop is operated by **Steampunk Farms Rescue Barn, a 501(c)(3) nonprofit organization**. We're a registered charity — donations may be tax-deductible. The shop is a fundraising program of the sanctuary.

Question 20

What animals are at Steampunk Farms?

Accepted Answer

Steampunk Farms Rescue Barn is home to **goats, pigs, chickens, ducks, cats, dogs, and more**. Each animal was rescued from neglect, abandonment, or unsafe situations. They now live out their lives with the care and dignity they deserve.

Question 21

How can I support Steampunk Farms beyond buying products?

Accepted Answer

You can **donate directly** at [steampunkfarms.org/donate](https://steampunkfarms.org/donate), support us on [Patreon](https://www.patreon.com/c/steampunkfarms), follow us on social media (@steampunkfarms on Instagram, Facebook, TikTok, and X), or simply spread the word to friends who love animals and handmade goods.

Question 22

Does anyone at Cleanpunk take a salary?

Accepted Answer

No. Cleanpunk is run **entirely by volunteers** — nobody takes a salary. When you buy a bar of soap, the only thing your money pays for is making that soap and caring for the animals it supports.

Question 23

Do you offer wholesale or bulk pricing?

Accepted Answer

We're open to working with **like-minded businesses and organizations** interested in carrying Cleanpunk products. use [our contact form](/contact) to discuss wholesale pricing and minimum orders.

Question 24

Do you offer wholesale or bulk pricing?

Accepted Answer

We're open to working with **like-minded businesses and organizations** interested in carrying Cleanpunk products. use [our contact form](/contact) to discuss wholesale pricing and minimum orders.

Question 25

Can I place a custom order?

Accepted Answer

We occasionally take custom orders for special events or partnerships. use [our contact form](/contact) with details about what you're looking for and we'll let you know what's possible.

Question 26

Can I place a custom order?

Accepted Answer

We occasionally take custom orders for special events or partnerships. use [our contact form](/contact) with details about what you're looking for and we'll let you know what's possible.

Question 27

Do you do partnerships or collaborations?

Accepted Answer

Yes! We love collaborating with like-minded brands, creators, and organizations. If you have an idea, reach us through [our contact form](/contact) — we're always open to creative partnerships that benefit the animals.

Question 28

Do you do partnerships or collaborations?

Accepted Answer

Yes! We love collaborating with like-minded brands, creators, and organizations. If you have an idea, reach us through [our contact form](/contact) — we're always open to creative partnerships that benefit the animals.

Question 29

How do I contact Cleanpunk?

Accepted Answer

The best way is through [our contact form](/contact) — we typically respond within 1–2 business days. For quick answers, message us on [Facebook Messenger](https://m.me/341505749514734). We're also on Instagram, Facebook, TikTok, and X as @steampunkfarms.

Question 30

How do I contact Cleanpunk?

Accepted Answer

The best way is through [our contact form](/contact) — we typically respond within 1–2 business days. For quick answers, message us on [Facebook Messenger](https://m.me/341505749514734). We're also on Instagram, Facebook, TikTok, and X as @steampunkfarms.

Question 31

Is my payment information secure?

Accepted Answer

Yes. All payments are processed through **secure, PCI-compliant payment providers**. We never store your full credit card number on our servers.

Question 32

Is my payment information secure?

Accepted Answer

Yes. All payments are processed through **secure, PCI-compliant payment providers**. We never store your full credit card number on our servers.

Question 33

Do you sell my personal information?

Accepted Answer

**No.** We do not sell your personal information to third parties, share your data with advertisers, or send marketing emails without a clear way to unsubscribe.

Question 34

Do you sell my personal information?

Accepted Answer

**No.** We do not sell your personal information to third parties, share your data with advertisers, or send marketing emails without a clear way to unsubscribe.

Question 35

Do you use cookies or tracking?

Accepted Answer

We use a small number of **essential cookies** to keep your shopping cart working and remember your login session. We do not use advertising cookies, tracking pixels, or third-party analytics services. Anonymous usage data is collected using temporary session identifiers that don't persist after you close your browser.

Question 36

Do you use cookies or tracking?

Accepted Answer

We use a small number of **essential cookies** to keep your shopping cart working and remember your login session. We do not use advertising cookies, tracking pixels, or third-party analytics services. Anonymous usage data is collected using temporary session identifiers that don't persist after you close your browser.

Question 37

How do I delete my data?

Accepted Answer

Use [our contact form](/contact) and choose the **Data / legal request** topic and include the email address associated with your account. We'll process your request and delete your data within 30 days. We may retain certain transactional records as required by law for tax and accounting purposes.

Question 38

How do I delete my data?

Accepted Answer

Use [our contact form](/contact) and choose the **Data / legal request** topic and include the email address associated with your account. We'll process your request and delete your data within 30 days. We may retain certain transactional records as required by law for tax and accounting purposes.

Question 39

What about California Privacy Rights (CCPA)?

Accepted Answer

If you're a California resident, you have the right to know what personal information we collect, request deletion, and opt out of the sale of your information (we never sell it). Use [our contact form](/contact) and choose the **Data / legal request** topic — we'll respond within 45 days.

Question 40

What about California Privacy Rights (CCPA)?

Accepted Answer

If you're a California resident, you have the right to know what personal information we collect, request deletion, and opt out of the sale of your information (we never sell it). Use [our contact form](/contact) and choose the **Data / legal request** topic — we'll respond within 45 days.

Question 41

Do you offer promo codes or discounts?

Accepted Answer

We occasionally run promotions — follow us on social media or subscribe to our newsletter to stay in the loop. Because our margins go directly to animal care, we keep discounts rare and meaningful.

Question 42

Do you offer promo codes or discounts?

Accepted Answer

We occasionally run promotions — follow us on social media or subscribe to our newsletter to stay in the loop. Because our margins go directly to animal care, we keep discounts rare and meaningful.

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